Refunds, cancellation, and no-shows

These rules apply to crash and stability reviews, hotfix incident studies, pre-release freeze checks, and recurring cluster briefings. We do not sell physical goods, software seats, or store credits.

Eligibility

A refund may apply when we cancel, when you cancel in time, or when we cannot obtain the agreed read-only access through no fault of yours after a genuine attempt. There is no refund because a brief named more than one possible cause, or because a later patch did not quiet the store.

Timeframe

Written cancellation must reach hello@appgardenbase.click. Full refund of the booking sum: fourteen or more days before the booked start. Half of the booking sum: thirteen to five days before start. Inside four days, the booking sum is kept because the week was held.

Full or partial

If we cancel (illness, conflict we cannot staff), you receive a full refund of sums paid for that week, or a moved week at your choice. If mapping files were promised and never supplied, we may convert the flagship review into a narrower reading and refund the difference quoted at kickoff.

Non-refundable

Time already spent reading traces after kickoff. The remaining fee after a brief is delivered. Monthly briefing fees for a month that has already included the hour.

Process and method

Email the engagement date, the format, and the reason. We confirm within five working days. Approved refunds return by the same bank transfer or card rail used to pay, within fourteen working days after confirmation.

Cancellation, rescheduling, deposits

The 40% booking sum is the deposit that holds the week. You may reschedule once, subject to reader availability, if you write at least seven days ahead. A second move is treated as a cancellation.

No-shows

If nobody from your side joins day one and we cannot reach the booker by phone, the day is forfeit and the booking sum is kept. Remaining days can still run if you rejoin.

Work already started

Once cluster reading has begun, fees for days worked are due even if you later roll back the store version yourselves.

Recurring briefings

Stop with fourteen days’ notice before the next month. There is no refund of a month already briefed.

Contact for refund requests: hello@appgardenbase.click, or +60 3 0000 7630, App Garden Base, Level 8, 31 Example Road, Petaling Jaya 00000.